Latest Customer Service Specialist Jobs in Canada 2025

ADP is hiring a Customer Service Specialist who will act as the cutting-edge point of contact for clients, assisting with various inquiries and challenges, while providing guidance on ADP’s products and technology.

The position supports small business clients with 1-49 employees, using a variety of communication methods like phone, email, or chat.

In this role, no two days are alike — you will encounter different client issues and provide diverse solutions every day, making it an exciting and dynamic work environment. The main goal is to deliver exceptional customer service, ensuring that each client receives the help they need while working with ADP products.

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Details:

• Location: Norfolk, VA, US
• Req Number: 244023
• Category: Client Service

Key Responsibilities:

• Trusted Advisor and Problem Solver: Independently or as part of a team, you will act as an expert on ADP’s products and technology, resolving issues and identifying solutions that meet client needs.
• Relationship Builder: Use phone, email, or chat to communicate with clients, aiming to exceed their expectations. As a trusted partner, you’ll uphold ADP’s high ethical standards and reflect the company’s commitment to service.
• Teacher and Consultant: Utilize your knowledge of ADP products to answer questions and offer clear solutions, helping clients better understand the value of the products and how to use them effectively.

Required Skills and Qualifications:

• Client-Centered: At least 1 year of experience in customer service or as an HR/HRIS specialist, with a focus on client satisfaction.
• Problem-Solver: Ability to handle time-sensitive issues, proactively find solutions, and meet deadlines.
• Adaptable and Organized: Ability to prioritize tasks, manage multiple client requests, and thrive in a fast-paced environment.
• Tech-Savvy: Comfortable with modern web technologies, operating systems, and software tools used in HR and payroll systems.
• Effective Communicator: Excellent verbal and written communication skills to explain solutions clearly to clients.

Preferred Skills:

• HR or Payroll Experience: Familiarity with HR, payroll, taxes, or finance systems, and an understanding of related software and tools.
• Team Player with Independent Drive: Comfortable working both collaboratively within a team and independently while making decisions that benefit clients and ADP.
• Performance-Driven: Ability to perform in a results-based environment, meeting client needs with high standards.

Why You’ll Love Working at ADP?

• Inclusive & Collaborative Culture: Join a workplace that values diversity and fosters a culture of belonging and teamwork.
• Career Growth: Opportunities for continuous learning, development, and career advancement.
• Benefits: Competitive benefits from Day 1, ensuring you’re supported in both your professional and personal life.
• Supportive Environment: ADP prioritizes mental health and well-being, offering resources to help you thrive.
• Volunteering: Paid time off to volunteer, giving back to the community.
• Commitment to Diversity & Ethics: A long-standing commitment to diversity, equity, and inclusion, as well as adhering to the highest ethical standards in all business practices.

How to Apply for Latest Customer Service Specialist Jobs in Canada 2025?

If you’re ready to join ADP, apply now!

• Visit: ADP Careers
• Search for Req Number 244023 or the position title Customer Service Specialist
• Click Apply to start your application process!

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