Latest Customer Service Specialist Jobs in Canada 2025

Latest Customer Service Specialist jobs in Canada offer an exciting opportunity for professionals who enjoy helping people and delivering exceptional service. These roles typically offer a salary ranging from CAD 40,000 to CAD 55,000 per year, depending on experience and the employer. Most positions require prior experience in customer service, communication skills, and problem-solving abilities, though some entry-level roles provide on-the-job training.

Depending on the company, jobs can be remote, on-site, or hybrid, offering flexibility to match different work preferences. As a Customer Service Specialist, you’ll play a key role in ensuring clients have a smooth, positive experience, making each day dynamic, rewarding, and full of opportunities to grow professionally.

Details of Customer Service Jobs:

• Location: Norfolk, VA, US
• Req Number: 244023
• Category: Client Service
• Salary: CAD 40,000 to CAD 55,000 per year

Apply Now

Key Responsibilities:

• Trusted Advisor and Problem Solver: Independently or as part of a team, you will act as an expert on ADP’s products and technology, resolving issues and identifying solutions that meet client needs.
• Relationship Builder: Use phone, email, or chat to communicate with clients, aiming to exceed their expectations. As a trusted partner, you’ll uphold ADP’s high ethical standards and reflect the company’s commitment to service.
• Teacher and Consultant: Utilize your knowledge of ADP products to answer questions and offer clear solutions, helping clients better understand the value of the products and how to use them effectively.

Required Skills and Qualifications:

• Client-Centered: At least 1 year of experience in customer service or as an HR/HRIS specialist, with a focus on client satisfaction.
• Problem-Solver: Ability to handle time-sensitive issues, proactively find solutions, and meet deadlines.
• Adaptable and Organized: Ability to prioritize tasks, manage multiple client requests, and thrive in a fast-paced environment.
• Tech-Savvy: Comfortable with modern web technologies, operating systems, and software tools used in HR and payroll systems.
• Effective Communicator: Excellent verbal and written communication skills to explain solutions clearly to clients.

Benefits of Jobs:

• Competitive Salaries with Opportunities for Performance-Based Incentives: Customer service specialists in Canada often earn attractive pay, with bonuses tied to customer satisfaction and performance metrics.
• Skill Development in Communication, Problem-Solving, and Client Management: These roles help professionals enhance essential soft skills that are highly valued across industries.
• Career Growth and Advancement Opportunities: With experience, specialists can progress to team lead, supervisor, or customer experience management roles.
• Exposure to Diverse Industries and Multicultural Work Environments: Customer service jobs provide experience interacting with clients from various sectors and cultural backgrounds.
• Flexible Work Options Including Remote, Part-Time, and Full-Time Positions: Many companies offer adaptable schedules, enabling a healthy work-life balance while gaining professional experience.

Preferred Skills:

• HR or Payroll Experience: Familiarity with HR, payroll, taxes, or finance systems, and an understanding of related software and tools.
• Team Player with Independent Drive: Comfortable working both collaboratively within a team and independently while making decisions that benefit clients and ADP.
• Performance-Driven: Ability to perform in a results-based environment, meeting client needs with high standards.

Types of Latest Customer Service Specialist Jobs in Canada:

Call Center Customer Service Specialist Jobs in Canada:

Call center customer service specialist jobs in Canada involve handling inbound and outbound calls to assist clients with inquiries, complaints, and support requests. Salaries typically range from CAD 35,000 to CAD 45,000 per year, depending on experience and location. These are full-time roles requiring strong communication skills, patience, and prior experience in customer support. Responsibilities include answering customer queries, resolving complaints, updating records, and maintaining service quality standards. Call center specialists gain valuable experience in communication, problem-solving, and teamwork.

Technical Support Customer Service Specialist Jobs in Canada:

Technical support customer service specialist jobs in Canada focus on assisting customers with software, hardware, and IT-related issues. Salaries usually range from CAD 40,000 to CAD 55,000 per year, depending on technical expertise and experience. These are full-time roles requiring knowledge of technical systems, troubleshooting skills, and previous customer support experience. Responsibilities include diagnosing technical problems, providing solutions via phone or chat, documenting issues, and escalating complex cases. Technical support specialists develop in-demand IT and problem-solving skills.

Retail Customer Service Specialist Jobs in Canada:

Retail customer service specialist jobs in Canada involve assisting shoppers, managing transactions, and maintaining excellent store service standards. Salaries typically range from CAD 32,000 to CAD 42,000 per year, depending on experience and store size. These are full-time or part-time roles requiring strong interpersonal skills, patience, and prior retail experience. Responsibilities include answering customer questions, processing purchases and returns, assisting with product selection, and resolving complaints. Retail customer service specialists gain valuable experience in sales, customer relations, and retail operations.

Bilingual Customer Service Specialist Jobs in Canada:

Bilingual customer service specialist jobs in Canada require fluency in English and another language (commonly French) to serve a diverse customer base. Salaries usually range from CAD 38,000 to CAD 50,000 per year, depending on language skills and experience. These are full-time roles requiring strong communication, problem-solving abilities, and prior customer support experience. Responsibilities include answering inquiries in multiple languages, assisting clients, resolving issues, and documenting interactions. Bilingual specialists are in high demand and gain competitive salaries and career growth opportunities.

Check Also: Latest Office Clerk Jobs in Canada with LMIA

Why You’ll Love Working at ADP?

• Inclusive & Collaborative Culture: Join a workplace that values diversity and fosters a culture of belonging and teamwork.
• Career Growth: Opportunities for continuous learning, development, and career advancement.
• Benefits: Competitive benefits from Day 1, ensuring you’re supported in both your professional and personal life.
• Supportive Environment: ADP prioritizes mental health and well-being, offering resources to help you thrive.
• Volunteering: Paid time off to volunteer, giving back to the community.
• Commitment to Diversity & Ethics: A long-standing commitment to diversity, equity, and inclusion, as well as adhering to the highest ethical standards in all business practices.

How to Apply for Latest Customer Service Specialist Jobs in Canada?

If you’re ready to join ADP, apply now!

• Visit: ADP Careers
• Search for Req Number 244023 or the position title Customer Service Specialist
• Click Apply to start your application process!

Conclusion:

Customer service specialist jobs in Canada offer an excellent pathway to stable employment, professional growth, and valuable skill development. With competitive salaries, flexible work options, and opportunities to advance into supervisory or management roles, these positions are ideal for both newcomers and experienced professionals. By pursuing a career as a customer service specialist, individuals can gain international work experience, enhance their communication and problem-solving abilities, and build a strong foundation for long-term success in Canada’s dynamic job market.

Frequently Asked Questions: